Privacy Policy – Hôtel et Suites Le Dauphin Drummondville
Last Updated: September 11, 2023
At Hôtel et Suites Le Dauphin Drummondville, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This privacy policy has been developed to explain how we collect, use, disclose, and protect your data. By using our services, you consent to this privacy policy.
Information Collection
1.1. Personal Information Collected
When you book a room, a venue, or any other products and services at Hôtel et Suites Le Dauphin Drummondville, we may collect the following information:Name, first name, and contact details (email address, phone number).
Payment information, including credit card data.
Reservation information, such as stay dates, preferences, and special requests.
Information about your use of our services, including preferences and interactions.
1.2. Automatically Collected Information
We automatically collect certain information when you visit our website, including:
IP address.
Browser type.
Operating system.
Pages visited.
Access times.
Information about the hardware and software you use.
1.3 Google Analytics
Use of Google Analytics
Hôtel et Suites Le Dauphin Drummondville uses Google Analytics, a web audience measurement tool, on this website.
Using cookies, Google Analytics collects information about your browsing on this site, which is stored on servers, including those located in the United States. Google may share this information with third parties when required by law or when these third parties process data on its behalf.
The information collected by the tool includes the pages you view, the date, time, duration, and frequency of your visits, as well as the links you click on. Information such as your computer’s operating system, language, your Internet service provider’s name, and your geographical location (region) is also part of the collected information. Your IP address is also collected but is anonymized (truncated) to ensure the confidentiality of information about you. Anonymizing an IP address prevents the identity of an Internet user from being known through it.
Google uses the information collected only to produce statistics and reports on the browsing of this site, allowing Hôtel et Suites Le Dauphin Drummondville to improve its electronic service provision. Google will in no case link the information collected on this site with any other data it holds.
If you wish, you can prevent Google from recording information about your browsing by installing the Google Analytics Opt-out Browser Add-on on your computer.
Use of Information
We use the information collected for the following purposes:
Processing your reservations and inquiries.
Personalizing your experience based on your preferences.
Communicating with you regarding your reservations, promotions, and special offers.
Improving our products and services.
Providing efficient customer service.
Complying with legal requirements.
Information Sharing
We do not sell, rent, or share your personal information with third parties for commercial purposes, except in the following circumstances:
Third-party service providers: We may share your information with third-party service providers, such as payment processing companies, to process your reservations and payments.
Legal authorities: We may disclose your personal information if required by law or if we believe in good faith that it is necessary to protect our rights, property, or safety, or that of others.
Affiliates: We may share your information with our affiliated companies as part of our service provision.
Information Security
We implement appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
4.1 Personal Information Retention
Proper retention and disposal of personal information are essential elements of protecting privacy and individuals’ security. As responsible custodians of personal data, it is our duty to establish rigorous practices to ensure the confidentiality and security of this information.
Personal Information Retention
The retention of personal information is necessary for various reasons, including legal compliance, service provision, dispute resolution, and ongoing operational improvements.
Data Minimization: We only collect personal information that is necessary for specific purposes and retain it for the duration required to achieve these objectives.
Limited Purpose: Personal information should only be used for the purposes for which it was collected. Any subsequent use must be compatible with these initial purposes.
Limited Retention: We do not retain personal information longer than necessary. A retention period of 5 years is determined based on legal requirements, operational needs, and statistics.
Security: During retention, personal information is protected by appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction. We use highly secure firewalls, professional and paid antivirus software, and regularly update Windows.
4.2 Personal Information Destruction
Personal information is securely and permanently destroyed once it is no longer needed.
Destruction Methods: Personal information will be destroyed in a manner that renders it irretrievable. This may include shredding physical documents, secure deletion of electronic data, and disabling accounts.
Documented Procedures: Destruction procedures are documented and followed to ensure compliance with legal and regulatory requirements.
Staff Training: Staff is trained on secure destruction practices and understands the importance of compliance.
Monitoring and Verification: Destruction processes are regularly monitored and verified to ensure they are carried out in accordance with established policies.
Compliance with Legal Requirements: It is essential to comply with applicable laws and regulations regarding the retention and destruction of personal information.
Proper retention and destruction of personal information reflect our commitment to protecting individuals’ privacy. By following compliant and secure practices, we contribute to preserving our customers’ trust and upholding the highest privacy standards.
Your Choices
You can choose not to provide certain information, but this may affect your ability to use certain services. You can also choose not to receive marketing communications from us by modifying your communication preferences.
Privacy Policy Changes
We may update this privacy policy from time to time to reflect changes in our data practices. We encourage you to regularly check this page to stay informed about any potential modifications.
Contact Us
If you have questions, concerns, or requests regarding our privacy policy, complaints, or how we handle your information, please contact the Data Protection Officer at the following address: eaubin@gestioncm.ca
Etienne Aubin
Director of Sales, Revenue, and Marketing
eaubin@gestioncm.ca
Hôtel et Suites Le Dauphin Drummondville (including Restaurant Globe-Trotter) is committed to adhering to this privacy policy and protecting the confidentiality of your personal information.
We thank you for your trust in us.
